Customer Care

Support

We're here to help with any order placed on sageholt.com or on any of our product pages (addresses ending in .sageholt.com). One team handles every product we sell, so you never need to work out who to contact.

Orders

After checkout you'll receive an email receipt from our payment processor confirming your purchase. If it hasn't arrived within a few minutes, check your spam folder before writing to us.

• Change or cancel an order — email us as soon as possible. We can change or cancel any order that hasn't been dispatched yet; once it has shipped, the return process below applies instead.
• Wrong or damaged item — send us a photo along with your order number and we'll ship a replacement or refund you, whichever you prefer. You won't be asked to post the damaged item back.

Shipping

We ship to the United States and the United Kingdom. Orders are dispatched within 1–2 business days and typically arrive within 5–10 business days, with tracking sent by email once available. Full details are in our Shipping Policy.

Subscriptions

Some of our products are offered on a subscribe-and-save plan. Subscriptions renew automatically at the interval shown at checkout, and you can cancel at any time:

• Email support@sageholt.com with the subject line “Cancel subscription” and the email address used at checkout, or
• use the subscription management link included in your billing emails.

Cancelling stops all future charges. Cancellations requested at least 48 hours before a renewal date take effect before that renewal; otherwise they apply from the following cycle.

Returns & refunds

Every product we sell is covered by a 30-day money-back guarantee, counted from the day your order is delivered. If you're not satisfied — for any reason — email us within that window and we'll refund you to your original payment method. Details and conditions are in our Refund & Return Policy.

Which products does this cover?

All of them. Sageholt is the seller for every product offered on our pages — dietary supplements and topical cosmetics alike — including current and future product lines. The name on your card statement and the seller responsible for your order is the one shown at checkout, and this support team answers for all of it.

Common questions

The charge on my card — is it you?

If you bought from one of our pages, the descriptor shown at checkout will match your card statement. If you don't recognise a charge, email us with the amount and date and we'll check it against our records straight away.

Do the products make medical claims?

No. Our products are not intended to diagnose, treat, cure or prevent any disease. If you have a medical condition, are pregnant or nursing, or take prescription medication, consult your doctor before use.

How do I exercise my privacy rights?

Email us with the subject line “Privacy request”. See our Privacy Policy for what we hold and how we use it.