Store Policies
Policies
Last updated: 17 August 2026
These policies apply to every product purchased on sageholt.com or on any of our product pages (addresses ending in .sageholt.com), for both one-time purchases and subscriptions. Questions about any of them: support@sageholt.com.
1. Refund & Return Policy
30-day money-back guarantee
If you're not satisfied with a product, for any reason, you have 30 days from the day your order is delivered to request a refund. Email support@sageholt.com with your order number and the email address used at checkout. No lengthy forms and no justification required.
How refunds are issued
- Refunds go to the original payment method and cover the full product price.
- Once approved, refunds are processed within 2 business days. Depending on your bank, the amount appears on your statement within 5–10 business days.
- For orders of multiple units, we may ask you to return unopened units; when a return is requested, we provide instructions by email first — don't post anything before hearing from us.
- Items that arrive damaged or incorrect are replaced or refunded in full, with no return required.
Subscriptions
Cancelling a subscription stops future charges but does not by itself refund a charge already made. A charge already made is covered by the same 30-day guarantee above, counted from delivery of that shipment.
Late or missing refunds
If 10 business days have passed since we confirmed your refund and it hasn't appeared, check with your bank or card issuer first — processing times vary. Still nothing? Email us and we'll send you the refund reference to take to your bank.
2. Shipping Policy
Where we ship
We currently ship to the United States and the United Kingdom.
Processing and delivery times
- Orders are processed and dispatched within 1–2 business days.
- Typical delivery is 5–10 business days from dispatch.
- A tracking link is emailed to you as soon as the carrier provides one.
Delivery estimates are not guarantees; carrier delays, customs checks and public holidays can extend them. If your order hasn't arrived within 15 business days of dispatch, contact us and we'll either reship it or refund you.
Shipping costs
Any shipping cost is shown at checkout before you pay. Where a page advertises free shipping, no shipping charge is added at checkout.
Wrong address
If you notice an address error after ordering, email us immediately — we can correct it any time before dispatch. Orders returned to us as undeliverable due to an address error are refunded minus the carrier's return cost, or reshipped at no extra charge, your choice.
3. Privacy Policy
This policy describes how Sageholt (“we”, “us”) collects and uses personal information when you visit our sites or buy our products. We keep it deliberately plain: we collect the minimum needed to sell and deliver products, and we don't sell your personal information.
What we collect
- Order information — name, email address, shipping address and phone number, provided by you at checkout.
- Payment information — handled entirely by our payment processor (Stripe). We never see or store your full card number.
- Usage information — pages visited, device and browser type, and approximate location derived from IP address, collected through cookies and similar technologies for analytics and advertising measurement.
- Correspondence — emails you send to our support address.
How we use it
- To process payment, fulfil and deliver your order, and send you order-related emails.
- To answer support requests and handle refunds and returns.
- To manage subscriptions, including renewal billing and cancellation.
- To measure and improve our pages and advertising.
- To prevent fraud and comply with legal obligations.
Who we share it with
Only service providers necessary to run the store: our payment processor (Stripe), order management and fulfilment partners, shipping carriers, email service providers and analytics providers. Each receives only what it needs for its function. We do not sell or rent personal information to anyone.
Cookies
Our pages use cookies for basic site function, analytics and measuring advertising performance. You can block or delete cookies in your browser settings; the sites remain usable without them, though some measurement stops working.
How long we keep it
Order records are kept as long as required for accounting, tax and dispute-handling obligations. Support correspondence is kept for up to 2 years. Analytics data is retained in aggregate form.
Your rights
Depending on where you live — including under the UK and EU GDPR and the California Consumer Privacy Act (CCPA) — you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, email support@sageholt.com with the subject line “Privacy request”. We respond within 30 days. You also have the right to complain to your local data protection authority (in the UK, the ICO).
Children
Our sites are not directed at children and we do not knowingly collect personal information from anyone under 18.
Changes to this policy
If we change this policy, the new version is posted on this page with an updated date at the top.